Shop Policy

>Refunds<<
Returns, refunds and exchanges are only given in special circumstances. Please take care to read and study the photos to ensure the item you are purchasing is the one you would like. If a refund is given, the item must be in the same condition in which it was originally sent. The item must be received within a five business day time period which starts once piece has arrived. Please contact me before shipping the item back. Please note, shipping costs are the responsibility of the buyer and are not refundable. All sales are final on wholesale or sale items.

>>Lost Items<<
While I take great care and attention to detail in all items prepared for shipment, I unfortunately cannot be held responsible and do not give refunds for damaged or lost orders in the shipping process. If something went wrong with the shipping process, please convo me.

>>Shipping<<

Every item is typically made and ready to be shipped within a week unless otherwise specified. Please allow anywhere from 3 – 5 days after your order to be shipped.

If requesting a custom order, please allow 2-4 weeks for the item to be made. All items are handmade by me.

>>Primary Method<<
I ship all of my items through USPS. First Class is the primary method of shipping which means all orders to arrive in 2-5 days once shipped unless you specified a different shipping method.

Payments must be completed before shipment.

>>International Orders<<
I ship all international orders through USPS First Class. Import duties, taxes, and charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

I take care to ensure every single item is shipped out, but unfortunately I cannot be responsible for items once they’re being shipped. And I will not be able to give refunds if your item is damaged or lost in the shipping process.

>>Contact<<
Please feel free to send me a message here on Etsy, Instagram or Facebook. I am open to working with you on any ideas for knits or jewelry you may have!!

>>Work Environment<<
I work on all of my items in my home or at local coffee shops (while I’m studying). My work area is free of pets, smoke, and is also a fragrant-free environment.